Some people are just unreasonable... we had a situation at work tonight (we're a 24x7x365 operation) and the people on the other end of the phone were just so unreasonable...
We tried to reassure them that we were taking all measures to get in touch with the right people, but they would just not accept that..
Finally one of my techs to prove to this jackass on the other end of the line that we weren't just bullshitting him conferenced him into the calls he was making to prove that no one was answering the phones ...
Still - the jackass continued braying away... "I want it NOW", "you don't understand", "I want retribution".... on and on the guy went...
Problem is that the guy's client is the one that caused the problem in the first place by not abiding by the rules... and you want ME on a HOLIDAY that I am spending with MY FAMILY to jump through flaming hoops for you? KISS MY ASS!!!
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